物流政策

凯特药房 Delivery & Shipping

Currently, online orders are available for Store Pickup and home delivery. Check back here periodically for updates on shipping.

All Store Pickup orders are free of charge. For more information on our Store Pickup service click here. 

Cate’s Chemist will dispatch most orders within TWO business day Monday to Friday assuming all items are in stock. Australia Post is our preferred carrier for domestic and international order.

Please allow normal postage times for delivery. Delivery times may be longer than normal during popular promotional periods, seasonal events or due to public holidays. Orders will be packaged in plain boxes or satchels and unmarked for privacy and security.

Order will be delivered to your address and require a signature upon receipt. Please be sure to add all Unit/Flat and Business names as appropriate for your order. If no one will be home during business hours, we suggest that you provide a work address for delivery, as Australia Post will not leave parcels unattended. A delivery card will be left listing which nearby Australia Post outlet the parcel can be collected in person if you are not home at the time of delivery.

You will receive an email with an Australia Post Tracking number once your order is dispatched. You can track the journey of your order via the Track and Trace website http://auspost.com.au/track/ by entering your tracking number.

Shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.

FREE DELIVERY - Dose Administration Aid (Medication Packing), Script Minder, Community Care, CTG and DVA patients may qualify for free delivery on our schedule. Contact us @Head Office for more information.

客户将被要求提供个人信息以支持交付和运输服务(请参阅我们的 隐私政策).

We reserve the right to limit order quantities.

Some orders may require a consultation with a pharmacist or pharmacy staff by phone or in store before dispatch. Some medicines may not be able to be delivered due to safety constraints.

凯特药房 reserve the right to deny the delivery service to a person or an address, if behaviours or the delivery address are unacceptable, or delivery is otherwise unreasonable.

For Domestic Order

Standard Shipping is available for domestic order.

Estimated delivery times* are listed below for each state:

*预测的送达时间仅作参考

国际订单邮费和运输时间

目前,我们仅在全球范围内运送至新西兰,中国大陆,香港,台湾,新加坡和马来西亚。

国际订单采用Standard 和 Express shipping。

有关各国家的预计送货时间,请访问 澳大利亚邮政国际 并选择您的国家/地区,以查看每次送货服务的预计时间(从昆士兰州的汤斯维尔市发货)。 每个国家/地区的网站上还列出了一些受禁产品。

不同国家/地区的海关布不同的进口限制,因此顾客必须在下单前确认您订单中的所有产品可以运送到您的国家。 请确你的订单可以通过相关的海关和邮政检查,并确定没有任何限制,例如,价值限制。

你可以参考来自澳大利亚邮政的 国际邮政指南

倘若海关将订单退还给凯特药房,我们无法将您的订单重新寄送到您的地址或退款。 但是,我们可以重新安排运送订单到澳大利亚的地址。 (可能需要付额外的送货费)

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